Sustenance activities for field deployed products and tools. Address technical issues by root cause analysis.
Strong understanding of the mechanical product's design, components, and performance parameters through subject matter expertise in the Engineering focus area.
Application of structured approaches like FMEA to pinpoint and resolve issues effectively utilizing relevant diagnostic tools for identifying mechanical problems.
Utilize user manuals, established troubleshooting procedures, technical diagrams, exploded views and detailed records of previous support interactions, repairs, and maintenance.
Recommendations for regular checkups and service to avoid potential breakdowns. Condition Monitoring using sensors and IoT devices to track performance.
Interactive sessions to educate users on correct usage, minor repairs, optimal maintenance practices, remote support, online knowledge base, instructional videos.
Applying root cause analysis to an industrial gearbox failure revealed lubrication breakdown, gear misalignment, and overload conditions. Corrective actions, including optimized lubrication, alignment, and load monitoring, reduced failures by 40%, minimizing downtime, improving efficiency through predictive maintenance and structured diagnostics.
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info@dadeesglobal.com
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